The store layout is charming, the personnel is accommodating, and there's an impressive variety of bicycles available. It's an exceptionally positive experience not only when purchasing, but also when getting my bikes serviced 👍. Additionally, the staff's knowledge about bicycles is commendable, providing useful advice and guidance. Their customer service is truly top-notch, always willing and able to answer any queries or concerns I might have. Moreover, the store itself has a very welcoming atmosphere, making the shopping experience more enjoyable. The array of bikes they have is quite extensive, catering to different needs and preferences, from road bikes to mountain bikes to kids' bikes. They also offer a comprehensive range of bike-related accessories and gear, like helmets, locks, and lights, which is a huge plus. In terms of bike servicing, their mechanics are highly skilled, reliable, and efficient. They make sure to thoroughly check and fix my bikes, ensuring they're in optimal condition. The after-sales service they provide is indeed praiseworthy, further enhancing the overall shopping experience. All in all, this bike shop is certainly a great place for both buying and servicing bikes, exceeding my expectations in every aspect. I would highly recommend it to anyone in need of a new bike or bike servicing. It's a fantastic shop that truly stands out with its exceptional service, extensive selection, and accommodating staff. 👍

Date of experience: July 09, 2024

This bike store is genuinely top-notch, the employees are incredibly friendly, courteous, and accommodating to all inquiries. I purchased a mountain bike and had the opportunity to test out two distinct sizes to determine which one would suit me most effectively. The team provided me with the most beneficial guidance regarding my purchase, as well as for the selection of my headgear. Highly endorsed, indeed:) To further expound, the atmosphere in the shop is warm and welcoming, making it an enjoyable experience for everyone who walks through the door. They have a variety of bike models and sizes to choose from, catering to all needs and preferences. Whether you're a professional cyclist or a beginner, you're guaranteed to find something that suits you. Moreover, what sets this shop apart is their excellent customer service. The staff is always ready and willing to assist, offering expert advice and recommendations. They are patient, understanding, and take the time to address all questions and concerns. The employees here genuinely care about providing the best service and ensuring customer satisfaction. In addition to selling bikes, they also offer helmet fitting services. They helped me choose the right helmet, ensuring it was the perfect fit for safety and comfort. It's evident that they prioritize the safety and well-being of their customers. The positive experience I had at this bike shop has made me a loyal customer. I can't recommend them enough. If you're in need of a new bike, helmet, or just some expert advice, this is the place to go.

Date of experience: June 23, 2024

An absolutely phenomenal encounter, the crew provided us with exceptional advice and unwavering commitment to acquire one electric bicycle and another standard one. They even sourced alternatives from their various suppliers. They offer a broad assortment of choices and rewards, both electric and non-electric, in addition to a comprehensive marketplace of accessories and maintenance services. This is our go-to store for bicycles in Luxembourg! Furthermore, their exceptional customer service was on full display throughout the entire buying process. They made sure to answer all of our queries and concerns promptly and effectively. Their extensive knowledge of both electric and regular bicycles gave us the confidence to make a well-informed decision. We were genuinely impressed by their overall professionalism and dedication. They have successfully created a welcoming and friendly atmosphere in their store. From the moment you step in, you are greeted with a smile and a team ready to assist you in every possible way. Even after the purchase, their exceptional after-sales service ensures that we remain satisfied customers. In addition, the store boasts a diverse range of high-quality accessories that are compatible with various types of bicycles. From safety gear to custom parts, they have everything a bicycle enthusiast might need. Their in-house repair service is also noteworthy. The highly skilled technicians are always ready to handle any repair or maintenance work swiftly and efficiently. In conclusion, our shopping experience at this bike store in Luxembourg was nothing short of spectacular. We can confidently say that it is the best bicycle store we have encountered so far. We highly recommend it to anyone looking for a reliable and trustworthy place to purchase a bicycle.

Date of experience: June 04, 2024

An overall excellent store that boasts an extensive selection. The sales associate with whom I interacted was extremely proficient and exceedingly amiable. He truly deserves a five-star rating. Regrettably, leaving your bicycle or collecting it post-service or maintenance often implies a considerable wait time. This is a drawback that can potentially discourage customers who value their time highly. It's really essential for any business to ensure that their service process is not just efficient but also time-saving. Furthermore, it's worth noting that the store's extensive choice is a significant advantage. Customers are sure to appreciate the variety of options they can choose from. This is a reflection of the store's commitment to cater to a wide range of tastes and preferences. The salesperson I dealt with was not just professional, but also had an amiable disposition. His approach was friendly, and he displayed high levels of proficiency in his role. His level of customer service was impressive, hence the five-star rating. In conclusion, this store would greatly benefit from improving its service collection and drop-off times. This would eliminate any unnecessary waiting times for customers, thus enhancing their overall shopping experience. Despite this drawback, the shop's large choice of items and the outstanding professionalism of its staff make it a good place to shop.

Date of experience: May 24, 2024

I reached my destination roughly 15 minutes prior to closing time and the store was bustling with individuals collecting bikes that had been repaired or put together that very day. I brought along my son's bicycle, which he uses for commuting to school, and it had a deflated rear tire. Despite the crowd and the imminent closing time, the staff took the time to cater to us. They performed a repair job at a remarkably affordable price, truly salvaging our day. My deepest gratitude to them. In the midst of this commotion, I was particularly concerned about my son's school bike, which had a rear tire that had gone flat. Understanding our predicament, the staff made a commendable effort to accommodate us, even amidst their busy schedule. They swiftly fixed the flat tire, and to my surprise, the cost was extremely reasonable. Their timely help truly averted a potential disruption in my son's school commute. I wholeheartedly express my appreciation for their efficient service and generous assistance. The store's staff didn't just provide a service, they imparted a feeling of comfort and relief by promptly addressing our issue. Their swift action and the extremely nominal fee they charged for the repair was indeed a lifesaver. It's thanks to their prompt and efficient service that my son was able to continue his school commute without any interruption. I am immensely thankful for their help and can't appreciate enough the effort they put into ensuring our satisfaction.

Date of experience: May 03, 2024