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EuropcarLuxembourg Downtown
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Reviews 1.4

5 total

Karan Nimrani

1 review
LU

Charged me for damages without any evidence, told me the matter was closed, and then reopened it 2 years ago. Been calling for a month to resolve it and person managing the case is not reachable, no one else wants to give any information either. Ended up paying more than 650EUR just to close the matter.

Date of experience: December 12, 2024

Mimi HICKEY

1 review
LU

Totally agree with the reviews. They cancelled my reservation 10 minutes before the pick up time. Fortunately, a car was available and I had to rebook while at the rental center. But, had to book it again online in order to get the same price as they were going to charge me more.

Date of experience: November 30, 2024

Mari Koponen

1 review
LU

I booked a car via booking.com and Europcar sent cancelling email two hours before delighted pick up time. Service was terrible.

Date of experience: November 30, 2024

Manthan Patel

1 review
LU

Totally pathetic service. Avoid by all means. Their reservation system is a joke. You call beforehand to ensure the car is available for the intended rental period. Employee also confirms and asks to make reservation online. Once you make a reservation they cancel it in couple of hours. This is 4th time it has happened to me in 2 days.AVOID by all means.

Date of experience: November 29, 2024

Waited over an hour for car. Long lines. Slow. There was a dispenser for free water, but it was out of cups.

Date of experience: September 23, 2024

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This company actively asks customers to write reviews using Recommend’s invitation services. This may result in a more representative star rating.
Recommend regards 1 and 2-star reviews as negative. Data is based on the last 12 months, and all days of the week are taken into account.
Recommend regards 1 and 2-star reviews as negative. Data is based on the last 12 months, and all days of the week are taken into account.
Luxembourg Recommend is an open review platform where people with real experiences can write organic reviews without requests from the company. These reviews are written without using our supported invitation methods

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