Stay away

Stay away!

Passed by a few times

Passed by a few times. Nice shop. The ladies are very friendly.

I regret to report that this store does

I regret to report that this store does not treat clients with respect. I called ahead to bring in clothes for inspection as per the instructions on the website. When I arrived, I was not greeted; I was forced to wait by the counter while the salesperson chatted with other clients. She did not acknowledge me, told me where to place the box or even inspected the clothes properly. The few items I showed her were eyed with disdain and dismissed in between the ongoing conversation with the buyers on the other side of the counter. Nobody said “thank you for trying”, explained what standards they apply, or helped open the door while I struggled with my box; I was entirely ignored. Bottom line: this seems like a conservative establishment with haughty manners to match. From what I have seen during my two other visits of the store (I bought nothing), the offering is mostly old-school brands and styles. If you like Halston Heritage, J Brand, Fenty/Puma, Carven, Alice by Temperley (some of the brands I brought in), you are likely to be disappointed. To sum up, the problem isn’t that you or your clothes are not a “fit” with the shop. The problem is the rude behaviour, classist attitude and complete lack of customer service for people who do not fit the bill. If I may advise, run!

It was an utterly unpleasant experience

It was an utterly unpleasant experience at the shop. If you want to bring clothes you no longer need to the shop, please make sure you only bring the "big brand" stuff, otherwise be prepared for some outragingly snobbish and condescending attitude from the staff. The staff is probably too busy with sorting out luxury articles to put an announcement on the website that people need to make an appointment for bringing their clothes. Seeing this sign on the door of the shop on a rainy day with a big bag of clothes was simply a pleasant surprise. So, with all due respect, Your Royal Highness, you won't be expecting any business from my side in your life time, with or without an appointment.

Great shop

Great shop, lots of choice. Well located and easy to find. My girlfriend loved it. Coming back for sure !