Visit this website
Find the location and route
Visit this website
Find the location and route

Company activity

Reviews 3.6

5 total

Emin

1 review
LU

😍Great service ever! We went for birthday celebration and the team made it unforgettable ❤️ Very kind staff, amazing food, perfect location. Atmosphere is great. Portion of food is big enough 👍 Whatever we ordered was perfect 👌

Date of experience: November 17, 2024

Amazing place, good food, excellent staff. I put 50 to 60 for person but we drink a little bit 😄

Date of experience: October 10, 2024

S Ben

1 review
LU

The food at Gaïa was good. Maybe just the tortilla was a bit dry and there were not many vegetarians options. The restaurant has a nice and modern decor. We ordered one alcohol FREE gin and tonic. 5-10 minutes after we got that drink, the waiter came back and said they made a mistake and there was alcohol in it. There was unfortunately not a real apology or a geste commercial. It’s a big faux pas unfortunately so we can not give more than 3 stars.

Date of experience: September 26, 2024

Sophie

1 review
LU

The food was good, I had a nice and tender octopus. However the veggies were overboiled and unseasoned, not exactly what I had expected from a spanish restaurant. Atmosphere was okay but the chairs are extremely small. Service was top notch 👌

Date of experience: September 02, 2024

Julien Wald

1 review
LU

Our Sunday lunch today was unfortunately tainted by a series of undesirable incidents. To start off we waited at our table for a prolonged 30 minutes before the waiter asked for drinks, yet alone acknowledged us. We noticed that the menu lacked vegetarian dishes, so we politely asked whether they could provide us with some alternative options. Regrettably, the waiter said that he could only give me rice and chips with vegetables. That just seemed like a really bad joke as it's hard to imagine that this was the only option. Once he came to ask for our dishes, we ordered a few tapas and a main for everyone. We asked again whether there was a vegetarian option. He repeated a few more times that the only option was rice and chips with vegetables. He made no effort to ask the chef if there were any other possibilities. Even when we proposed to remove the meat from one salad and replace it with a poached egg from another salad, the waiter showed indifference and ignored us. After a while, he agreed to make a salad. This felt humiliating. The waiter showed absolutely no professionalism. Unfortunately, this was far from the end of our debacle. Our neighbouring diners decided to turn our ordeal into their entertainment. They made unwelcome remarks and mocked me for a while, making comments about me not finding food on the menu, that as a vegetarian I had no place in a restaurant, and that I should stop being so difficult. Despite attempts by my mum to address the situation diplomatically by asking them kindly to mind their own business and stop commenting, we found ourselves subject to personal attacks and insults. The exchange continued until my mum chose to ignore them. To our dismay, instead of maintaining a neutral stance or intervening impartially, a waitress approached our neighbours to apologise for my mum's behaviour without seeking clarification from us or knowing what had happened. The one-sided response from the staff only made us feel disappointed and alienated. In terms of the dining experience itself the quality fell short of expectations. For example, the supposed jamón ibérico failed to meet its description. A simple request for sparkling water resulted in flat water being served, with the blame unfairly being placed on us by the waiter. Overall, the absence of empathy, professionalism, and culinary integrity left us deeply dissatisfied. I must also address the inappropriate conduct of the waiter, who attempted to lighten the mood with ill-timed and unwelcome jokes. One such instance occurred when we inquired about taking leftover food home, to which the waiter responded that it was impossible on a Sunday, followed by an attempt to pass it off as humour. However, given the circumstances and our dissatisfaction with the overall experience, such remarks only served to further highlight the lack of professionalism and sensitivity exhibited by the staff.

Date of experience: July 02, 2024

Company activity

By claiming their Recommend profile, this company can reply to reviews, ask customers to write reviews, and more. Any company can claim their profile and ask customers to review them for free.
This company actively asks customers to write reviews using Recommend’s invitation services. This may result in a more representative star rating.
Companies that subscribe to Recommend’s paid plans have access to more review invitations, business support, and other features.
Recommend regards 1, 2 and 3-star reviews as negative. Data is based on the last 12 months, and all days of the week are taken into account.
Recommend regards 1, 2 and 3-star reviews as negative. Data is based on the last 12 months, and all days of the week are taken into account.

About Gaia

Information written by the company

Contact

Categories

Companies on Recommend can choose relevant categories to describe their industry, products, or services.

All companies in a category are eligible to be best in that category if they’re actively asking for reviews and have received 25 or more reviews in the last 12 months.

Some companies on Recommend aren’t eligible to be best in a category, and others aren’t on Recommend at all.

The Recommend Experience

  • We’re open to all

    Anyone can write a Recommend review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

  • We champion verified reviews

    Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

    Learn more about other kinds of reviews.

  • We fight fake reviews

    We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

  • We encourage constructive feedback

    Here are 8 tips for writing great reviews.

  • We verify companies and reviewers

    Verification can help ensure real people write reviews about real companies.

  • We advocate against bias

    It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation.