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Reviews 3.4

5 total

John Smith

1 review
LU

A complete travesty. Having spent a full two years with braces fixed in my mouth, and in spite of the assurance that I would witness an impeccable outcome, it's glaringly obvious that my two front teeth are far from being even or aligned. The only suggested solution proposed to me by the clinic was fundamentally a recommendation to approach my personal dentist and request him to shave off a portion of one of my front teeth! In sum, I regard the clinic as lacking in skill and professionalism. I would absolutely advise against utilizing their services. You'd be better off exploring alternative choices within Luxembourg city where you are treated as a patient in need, rather than simply a source of income. Furthermore, to add insult to injury, the communication with the clinic was anything but smooth. It felt as if they were more interested in taking my money than in helping me achieve the perfect smile I was promised. Their lack of empathy and understanding was profoundly disappointing. The whole experience has left me with a bitter taste. The clinic's inability to deliver on their promises, coupled with their dismissive attitude, was a total letdown. I had hoped to see a significant improvement in my smile, but instead, I was left feeling exploited and dissatisfied. I would strongly advise anyone in need of orthodontic treatment to steer clear of this clinic. Look for other, more reputable and trustworthy clinics in Luxembourg, where you will be treated with the respect and care you deserve. Don't let yourself be reduced to a mere dollar sign in the eyes of a business that fails to prioritise the wellbeing of its patients.

Date of experience: August 12, 2024

Reply from Orthodontie (Cabinet) Becker et Associés

Dear Mr John Smith, We are sorry to hear that your past experience at our clinic did not meet your expectations. Our priority is to provide high-quality orthodontic treatment and attentive follow-up care for each of our patients. In some cases, after orthodontic treatment, minor adjustments such as dental contouring may be recommended to achieve the best possible result. We sincerely regret if this solution was not clearly explained to you and if it has caused you dissatisfaction. We also take your comments regarding communication with our team very seriously. We strive to provide every patient with personalized and attentive care. The experience you describe does not reflect the image we strive to uphold, nor the high standards of care we are committed to providing to our patients. Remain at your disposal Best regards, Practice Becker & Associés

Extremely proficient, amicable, and vigorous group of experts. Their work ethic and commitment towards their tasks are commendable. They bring a burst of energy and enthusiasm to every project they undertake. Moreover, their professional approach is balanced with a friendly attitude, making interactions both productive and enjoyable. They are not only competent but also proactive in their work, constantly seeking ways to improve and innovate. This dynamic nature ensures that they are always at the forefront of their respective fields, delivering solutions that are not only effective but also forward-thinking. The team's synergy and coordination are also worth noting. They function as a well-oiled machine, each member contributing to the overall success of the team. Their dedication and hard work are evident in the results they consistently deliver. I cannot emphasize enough the level of professionalism this team exhibits, and their congenial demeanor makes it a pleasure to work with them. Their fervor and dynamism make them stand out among their peers, and their results speak for themselves. Thus, I would highly recommend entrusting your projects and tasks to this highly skilled, friendly, and dynamic team. Their expertise and commitment to delivering quality results are beyond impressive. Hence, my strong recommendation for this team is not only derived from their obvious skill set but also their unwavering dedication and passion for what they do.

Date of experience: August 01, 2024

Brandon Johnson

1 review
LU

I would not endorse or suggest Dr. Michele Abehsera to anyone seeking medical assistance. The sessions are incredibly brief, often lasting only a few minutes, and lack in-depth examination or thoroughness. It appears as though there's a prevailing sense of superficiality, a lack of genuine concern, or a deep understanding of the patient's condition. It seems as though hasty judgments and cursory assessments take precedence over a comprehensive, in-depth evaluation. This could potentially lead to missed diagnoses or ineffective treatments. I would advise you to consider looking elsewhere for your medical needs. It would be in your best interest to find a healthcare professional who can provide a more thorough and comprehensive approach to your health concerns. It's crucial to ensure that your doctor takes the time to truly understand your condition and provide the most effective treatment plan. Therefore, do yourself a favor and search somewhere else for a healthcare provider who will give you the attention, care, and thoroughness that you deserve.

Date of experience: July 26, 2024

Reply from Orthodontie (Cabinet) Becker et Associés

Dear Mr JOHNSON Brandon, We have taken note of your message and are truly sorry to hear about your dissatisfaction and past experience However, after verification, we could not find any record indicating that you have been seen by Dr. Michele Abehsera. The satisfaction and well-being of our patients are at the heart of our priorities, and we take your comments very seriously. Each consultation is conducted with the aim of providing appropriate care, while respecting medical requirements and the time allocated for each patient. your comments do not correspond to the high quality of service that we offer daily to our patients. We are always committed to ensuring the well-being of our patients through orthodontic treatments, hospitality and excellent services. We work in the exclusive interest of patients and provide personalized, attentive and empathetic care. We remain at your disposal for any clarification or to organize a more in-depth discussion in order to better meet your expectations. Best regards, Practice Becker & Associés Orthodontics

Sophia Smith

1 review
LU

I'm immensely pleased with the outcome. Without hesitation, I endorse Dr Jean-Philippe Becker, who is a consummate expert, scrupulous in adjusting each tooth to its precise placement. He pays careful attention to the patient's concerns and engages in thorough discussion to arrive at the most favorable potential outcome. My gratitude to Dr Becker cannot be overstated! Warm regards, Danuta. To add further clarity, Dr Becker's adept handiwork and remarkable proficiency in his field is commendable. His dedication and commitment to his craft is evident in his work, as he meticulously aligns each tooth to perfection. His ability to listen attentively to his patients, understand their concerns, and work collaboratively to determine an approach that will yield the optimal result is truly laudable. Moreover, his reassuring demeanor and empathetic nature make the treatment journey far less daunting. His patient-centric approach and unwavering dedication to achieving the best results are what sets him apart in his profession. His keen eye for detail and precision is a testament to his high level of expertise. In conclusion, my experience with Dr. Becker has been nothing short of excellent. His professionalism, coupled with his deep understanding of his field, has led to a result that has far exceeded my expectations. It's professionals like Dr Becker that restore faith in the dental profession. My heartfelt thanks to Dr Becker for his exceptional service. Yours sincerely, Danuta.

Date of experience: May 19, 2024

I've had the opportunity to interact with both Ariel and Michele Abehsera and I simply cannot express my gratitude in words. They successfully rectified the issue I was experiencing, dedicated significant time to attentively listening to my queries and ensured that I was completely satisfied with the ultimate outcome. Their supporting staff are equally impressive in terms of their professionalism and pleasant demeanor. They exhibit an exceptional level of professionalism, combined with a warm and welcoming attitude that always makes one feel comfortable and valued. Their assistance is always available, offering a reassuring presence and providing support when needed. They truly go above and beyond to ensure that every interaction is not just a transaction, but a positive and rewarding experience. The level of dedication and commitment they display towards resolving issues and addressing queries is truly commendable. Their approach to problem-solving is not just efficient, but also empathetic, making sure that the client's concerns are properly heard and understood. In essence, Ariel, Michele Abehsera, and their competent team make every effort to ensure that their clients are more than just satisfied - they strive to ensure that their clients are genuinely delighted with the solutions provided and the overall service experience. Their commitment to customer satisfaction is not just exemplary, but also inspiring.

Date of experience: April 22, 2024

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