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Commission de Surveillance du Secteur Financier
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Reviews 1.4

5 total

Denim Katana

1 review
LU

The CSSF is an important authority and seems generally willing to help with financial service issues, such as my case with PayPal. However, I have been waiting for a response to my complaint for quite some time, and despite following up multiple times, I rarely receive a reply. It would be helpful if response times could be improved so that urgent issues are addressed promptly and customers are regularly updated on the status of their complaints. The slow processing makes it challenging to achieve quick resolutions, especially for financial matters that are often time-sensitive. For more complex issues, the CSSF appears to be a valuable resource, but there is a lack of timely communication and support for urgent cases.”

Date of experience: March 08, 2025

18.6.2024 filed 2016 a complaint concerning irregularities in the organisation of the CRM of Advanzia "Bank"....."answer" of CSSF came more than 2 years after...this makes my impression about their style of "work"....

Date of experience: January 11, 2025

A pointless facility. Whose bread I eat, whose song I sing. It takes them MONTHS to respond and then all they get is nonsense.

Date of experience: November 01, 2024

mr. p.

1 review
LU

Pointless facility. Disrespectful treatment.

Date of experience: February 02, 2025

useless and incompetent authority

Date of experience: October 16, 2024

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Recommend regards 1 and 2-star reviews as negative. Data is based on the last 12 months, and all days of the week are taken into account.
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About Commission de Surveillance du Secteur Financier

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