After a period of careful consideration

After a period of careful consideration, I purchased a 'luxury' couch from this location. The showroom displayed an impressive and comfortable couch, and the staff was incredibly amicable. However, my deepest regret lies in not rejecting the couch immediately upon delivery. Firstly, there was a noticeable absence of a petite cushion - as evident from the picture, there are three seating areas, yet we only received two petite cushions. Upon discussing this discrepancy with the sales representative, we were informed that this was standard and we had the option to purchase an additional one! The provided cushions offer no substantial support and quickly lose their form after merely five minutes of usage. But the most disheartening aspect is the audible plastic creaking noise produced when one sits down - a far cry from the promised luxury product! Moreover, the fabric used for the upholstery is not as high quality as one would expect from a 'premium' sofa. It is not resistant to wear and tear, showing signs of aging after just a few weeks of use. The build quality of the sofa is also subpar, with the wooden frame feeling weak and unstable. The sales staff, while friendly in the showroom, seemed less interested in addressing these issues post-sale, which only added to our disappointment. In hindsight, it seems that the focus was more on making a sale rather than ensuring customer satisfaction. I would advise potential buyers to thoroughly inspect the product before making a purchase, as the showroom model may not accurately represent the actual product delivered. It's also worth noting that 'premium' in this case, seems to be more of a marketing term than a true reflection of the product's quality. It is clear that a significant improvement in product quality and customer service is needed in order to truly provide a 'premium' experience. In conclusion, my experience with this 'premium' sofa was far from satisfactory. The missing cushion, the lack of support from the cushions, the disappointing quality of materials and construction, and the unhelpful post-sale customer service have all contributed to my regret in purchasing this product. I strongly discourage anyone considering to buy a sofa from this outlet without a thorough investigation.

Date of experience: June 04, 2024