When they make us feel good

When they make us feel good, they deserve it. The shop worker was very nice and very professional, she clear any question and I get what I wanted. Recommend.

Went to check why my phone isn’t

Went to check why my phone isn’t working during call, I can not hear everything and usually we get hang up. So the problem was: before I was a client at tango, now in orange so the called arrived at tango than redirected to orange. Which made my life complicated. The lady who was there was very kind, she told me I can go to have a coffee until she solve the problem. Came back and done Thank you

They sell expensive products that do

They sell expensive products that do not deliver what they promise and try to shift the blame to their costumer instead of helping them to protect their rights against the manufacturer of the defective products. Except for the apparent manager, the service was nevertheless polite.

This rating is for KEVIN JONAS from

This rating is for KEVIN JONAS from Telesales, for his great, promt and overall excellent customer service! Many thanks, Kevin, it has been a pleasure to be supported by you!!!! Cheers to ORANGE LU, may they have ONLY THIS KIND of staff members! Regards, Loredana

The concept of service

The concept of service, smile, and politeness is clearly something the clients must have for the staff in the shop, not the opposite. You have lost a potential sell of 1400e. Came nobody was there a part from a client. Positioned me close to the desk and waited more than 5'. Before letting the client go, they exchanged about their's common football experience. I did the mistake of asking him my question before the client was completely gone, but this phase lasted and lasted. Since I was concentrating on the service, I did not realize people queue on the back of this last client. The service was so slow that 3 more people arrived and queued on the previous client. Once my turn finally arrived, the person in the shop said he coukd not serve me because he did not know who was first. If you don't see that your shop is empty and i queue how cane you offer a service in the shop.Thanks, buy will go elsewhere being my s24 ultra