We have this typical perception about

We have this typical perception about Mercedes garages being a bit judgemental to the clients but Mesut kirav gave us such hospitality and took so much time us explains and showing us the cars that eventually I happen to buy a car from Merbag. He is such a gem to your company!!!

Excellent and friendly sales team

Excellent and friendly sales team, notably M. Krutaszewski, who was very helpful even following the purchase of my vehicle. After some staff changes/reorganization, the service/after sales department has improved also finally it seems, go on like this!

We had such a great experience with

We had such a great experience with Fabio Da Silva at Mercedes Hollerich in Luxembourg ! He was super friendly, patient, and knew absolutely everything about the cars. He really took the time to listen to what we wanted and helped us find our dream car. If you’re thinking about getting a Mercedes, don’t even think about working with anyone else—Fabio is the best and amazing! Gurhan Guler

A pleasant experience with all the

A pleasant experience with all the process. Everything perfect with following-up of the car. I am very grateful with Mr. Tommasi Mathieu always taking care of the customer and providing flawless helping and attention. Respectful and close treatment. One of my best experiences of my live. I will not hesitate to recommend him to my colleagues and family in the event of requesting a Mercedes commercial service. Marvelous delivery of the vehicle with Mr. Noé Woo Suk. Amazing knowledge and high profesional skills about all the features with fast and easy explanation. Very polite and respectful. Taking care of the details and giving me valuable gifts. I hereby recommend this dealership and all the people is working on site. Mercedes make the difference.

I have been sitting here now almost on

I have been sitting here now almost on hour 3 after my ‘appointment’ time which was at 10:30 am. Apparently that was to just sit down with the customer service rep and sign some paperwork, and has nothing to do with the mechanic’s schedule who are apparently behind. I don’t know how a company of such size and magnitude who does this day in and day out doesn’t have the capacity to refine their scheduling and resources. The rep was also surprised that I wanted to take my keys and come back when they are ready to service my car. There is simply no sense of urgency or consideration for the fact that most people don’t have all day to sit around. When I asked for an update after the 2-hour mark I was informed that they are updating some software or something in the vehicle which will take another 30 minutes. I wonder if they forgot and only just started now, as many customers have come and left having been serviced before me.