John Smith

1 Bewertung
LU

A complete travesty

A complete travesty. Having spent a full two years with braces fixed in my mouth, and in spite of the assurance that I would witness an impeccable outcome, it's glaringly obvious that my two front teeth are far from being even or aligned. The only suggested solution proposed to me by the clinic was fundamentally a recommendation to approach my personal dentist and request him to shave off a portion of one of my front teeth! In sum, I regard the clinic as lacking in skill and professionalism. I would absolutely advise against utilizing their services. You'd be better off exploring alternative choices within Luxembourg city where you are treated as a patient in need, rather than simply a source of income. Furthermore, to add insult to injury, the communication with the clinic was anything but smooth. It felt as if they were more interested in taking my money than in helping me achieve the perfect smile I was promised. Their lack of empathy and understanding was profoundly disappointing. The whole experience has left me with a bitter taste. The clinic's inability to deliver on their promises, coupled with their dismissive attitude, was a total letdown. I had hoped to see a significant improvement in my smile, but instead, I was left feeling exploited and dissatisfied. I would strongly advise anyone in need of orthodontic treatment to steer clear of this clinic. Look for other, more reputable and trustworthy clinics in Luxembourg, where you will be treated with the respect and care you deserve. Don't let yourself be reduced to a mere dollar sign in the eyes of a business that fails to prioritise the wellbeing of its patients.

Erfahrungsdatum: August 12, 2024

Antwort von Orthodontie (Cabinet) Becker et Associés

Dear Mr John Smith, We are sorry to hear that your past experience at our clinic did not meet your expectations. Our priority is to provide high-quality orthodontic treatment and attentive follow-up care for each of our patients. In some cases, after orthodontic treatment, minor adjustments such as dental contouring may be recommended to achieve the best possible result. We sincerely regret if this solution was not clearly explained to you and if it has caused you dissatisfaction. We also take your comments regarding communication with our team very seriously. We strive to provide every patient with personalized and attentive care. The experience you describe does not reflect the image we strive to uphold, nor the high standards of care we are committed to providing to our patients. Remain at your disposal Best regards, Practice Becker & Associés

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