I had put in the effort and spent the money to secure a reservation for a compact truck on the 29th of June to facilitate our scheduled relocation on the 5th and 6th of August. However, to my dismay, they rescinded my booking almost a month after it was made, essentially a fortnight before our planned move, that fell on the 25th of July. The reason proffered was a lack of availability of the truck in question, and they were unable to suggest any alternative solutions to remedy the situation. I'm grateful for your response. I'm under the impression that my viewpoint was very much grounded in reality. It would be greatly beneficial to provide a comprehensive explanation to your clientele through a phone conversation. This would be a more personal and considerate approach than merely dispatching a brief email notifying them of a cancelled reservation due to a vague technical glitch. In the final analysis, we made an upfront payment for the services that you advertised and we have every right to expect you to deliver on those promises. We placed our trust in you, expecting that you would follow through on your commitments. It is important to note that such actions can significantly impact your reputation and customer relations. Thus, a more thoughtful and customer-oriented approach is suggested for future transactions. This would not only enhance customer satisfaction but also protect the integrity and reliability of your service. This experience has been a lesson for us, and I hope it will prove instructive for you as well. It is my sincere hope that through this feedback, your company will take steps to improve its service and avoid such unfortunate incidents in the future. It's crucial to understand that your clients' trust is a valuable asset which should be nurtured carefully. Please take this as constructive criticism and use it as a guide for future interactions.

Date of experience: August 16, 2024

Exceptionally excellent service, swift acquisition and relinquishment of the vehicle. I've had the privilege of renting on two separate occasions, and both times the experience was flawless. The staff are incredibly cordial and courteous. I am looking forward to possibly seeing you once more in the future with a smile on my face 🙂 In addition to the impeccable service, the efficiency of their operations was noteworthy. The process of acquiring and returning the van was carried out with remarkable speed, demonstrating their commitment to customer convenience. Having rented from them twice now, I can confidently say that they consistently maintain a high standard of service. Each time, every detail was attended to with perfection, leaving no room for error or dissatisfaction. The staff deserves special praise for their demeanor. They were not just friendly, but genuinely warm and welcoming, treating each customer with respect and politeness. This significantly added to the overall pleasant experience of dealing with this company. I am eagerly anticipating my next encounter with this team and I am almost certain that I will be renting from them again. With a contented smile, I say, ‘till we meet again!

Date of experience: July 26, 2024

Substandard customer care and evident absence of professional ethics. They pledged to provide us with a minivan at a set price, but then abruptly withdrew their offer the following day, stating that another customer "required it for a more extended period". The only remedy they proposed to this problem on their part was to suggest an alternate vehicle of similar type, but at an increased cost of approximately 200€ over the initially agreed upon price. Upon highlighting the discrepancy in pricing, their sole response was a mere "Sorry", which was uttered without any genuine attempt to make amends for their lackluster planning and coordination. This behavior is, undoubtedly, an effective strategy to ensure that a group of six prospective customers will steer clear of their services in the future. Furthermore, such a business approach not only taints their reputation but also raises questions regarding their commitment to customer satisfaction. The lack of professionalism and disregard for their commitments can lead to a significant loss of clientele. Their inability to adhere to the agreed upon deal demonstrates a clear lack of integrity and a disregard for the value of their customer's time and money. In conclusion, while mistakes can occur in any business, the way they are handled can make a significant difference. In this case, a simple apology without any action to rectify the issue is far from satisfactory. It shows a lack of respect for the customer, and it's a surefire way to lose potential clients.

Date of experience: July 10, 2024

I leased an enormous 14m3 van falling under category B. It is incredibly roomy and spacious. The price for renting is quite favorable and reasonable. Alex, the customer service representative, is extremely pleasant and amicable. Furthermore, the van is in an excellent condition, making it comfortable and safe for any trip. It is also worth mentioning that the rental process was smooth and hassle-free, which certainly added to my overall positive experience. The availability of this van for rental at such an affordable rate definitely makes it a great deal to consider. I am extremely satisfied with the service provided by the company, especially by their representative Alex, who was always ready to assist and answer all my queries promptly. His professionalism and friendliness made the whole rental process a breeze. This is a highly recommended rental service for anyone looking for a spacious van at a good price.

Date of experience: July 08, 2024

Outstanding customer service coupled with extremely amicable personnel. The automobile provided was satisfactory as well, and I can confidently affirm that I would unquestionably opt to lease a vehicle from this location in the future! In addition, it is worth mentioning the high level of professionalism exhibited by the staff. They demonstrated not only their knowledge about the vehicles but also their commitment to ensuring a smooth and efficient rental process. Furthermore, the condition of the car was much to my liking. It was clean, comfortable, and well-maintained. This reassured me that the company takes great care in the upkeep of their fleet. In conclusion, my experience with this car rental service was nothing short of excellent. The combination of superior service, friendly staff, and a decent vehicle definitely makes this a place I would strongly consider for my future car rental needs.

Date of experience: May 21, 2024