Michael Stevenson

Substandard customer care and evident

Substandard customer care and evident absence of professional ethics. They pledged to provide us with a minivan at a set price, but then abruptly withdrew their offer the following day, stating that another customer "required it for a more extended period". The only remedy they proposed to this problem on their part was to suggest an alternate vehicle of similar type, but at an increased cost of approximately 200€ over the initially agreed upon price. Upon highlighting the discrepancy in pricing, their sole response was a mere "Sorry", which was uttered without any genuine attempt to make amends for their lackluster planning and coordination. This behavior is, undoubtedly, an effective strategy to ensure that a group of six prospective customers will steer clear of their services in the future. Furthermore, such a business approach not only taints their reputation but also raises questions regarding their commitment to customer satisfaction. The lack of professionalism and disregard for their commitments can lead to a significant loss of clientele. Their inability to adhere to the agreed upon deal demonstrates a clear lack of integrity and a disregard for the value of their customer's time and money. In conclusion, while mistakes can occur in any business, the way they are handled can make a significant difference. In this case, a simple apology without any action to rectify the issue is far from satisfactory. It shows a lack of respect for the customer, and it's a surefire way to lose potential clients.

Date of experience: July 10, 2024