We were absolutely delighted with our brand new kitchen provided by ASUA. The design was splendid and aesthetic, it added an exquisite touch to our home. Working with them was a seamless and effortless experience. Their team was cooperative, understanding and efficient. They made sure the process was simple and free of unnecessary complications, ensuring a smooth transition through each phase of the project. The quality of service they offered was commendable, they paid attention to every minute detail and meticulously planned everything to ensure the end result was just perfect. Not only did they deliver a beautiful kitchen, but also gave us a wonderful customer experience throughout. ASUA's dedication to their work is evident in their output. They certainly go above and beyond in their service to ensure the satisfaction of their customers. Their impeccable work has greatly enhanced the overall appearance of our home. We are extremely satisfied with their work and the kitchen they have delivered. I would, without a doubt, highly recommend ASUA to anyone interested in kitchen renovations or any form of home improvement. They possess the skills, creativity, and dedication necessary to deliver outstanding results. Their work speaks for itself and I'm confident that they will impress anyone who chooses to work with them.

Date of experience: August 14, 2024

Never purchase a kitchen set from this company!! It was an awful ordeal, simply the poorest service in Luxembourg. The worst aspect is 'Monsieur le directeur', their phantom manager who is constantly on vacation or absent and neglects to solve any of the problems caused by his staff. They set up our kitchen a year ago and the difficulties we encountered with them were innumerable, ranging from incorrect dimensions to faulty parts... the sink has never functioned correctly, they attempted to fix it twice, and on both occasions, the repairman lacked the necessary tools and promised to return, which he did after two months of persistent calls/emails and insistence on our part. The first time, he damaged the dishwasher while trying to mend the sink. After that, they repaired it. The second time, he again broke the dishwasher!! This time, he even caused a chip in the dishwasher door. Meanwhile, two additional problems have cropped up, while the sink still isn't functioning. Every time we attempt to reach them, they fabricate a new falsehood and always promise to return our call, which they never do. I wish we had a direct line to the store's proprietor because at this point, our sole option is to reach out to the Arthur Bonnet factory as the manager is totally disregarding our appeals. Furthermore, it's disheartening that a company of this magnitude can't handle complaints properly and professionally. The management and staff seem to be on a perpetual vacation, leaving customers to fend for themselves. The kitchen installation was a fiasco, and even more disconcerting was their inability to correct their mistakes. The sink has been a constant source of frustration, with repair attempts leading to more damage rather than resolution. The repairman's incompetence has led to the dishwasher being broken twice, the second time even more severely with the door getting chipped. Yet another testament to their lack of professionalism. In addition to this, other problems have surfaced, with the sink still not fixed. It's like a never-ending cycle of disappointment. Their constant evasion and lies when we try to contact them is not only unethical, but also extremely unprofessional. The only ray of hope now seems to be reaching out to the Arthur Bonnet factory directly. The manager of this establishment has shown complete disregard for our situation, leaving us with no choice but to escalate our complaints.

Date of experience: August 11, 2024

Exceptional service accompanied by highly skilled staff, M. PETRINI Lionel proved to be of significant assistance in our kitchen projects, displaying an immense level of professionalism, pleasing demeanour, and readiness. We owe him a great deal of gratitude for his dedication and willingness to assist us, which was greatly appreciated. He was always ready to help, showing a great deal of flexibility in his schedule. His expertise was evident in his ability to handle every task with utmost efficiency and proficiency. Lionel proved to be an invaluable asset to us, with his agreeable nature making every interaction a pleasant experience. His professional approach was not only evident in the quality of his work, but also in the way he interacted with us. He was always ready to listen, and he was always available to address any concerns we might have had. His dedication to his work was truly commendable, and it was clear that he had a genuine passion for his profession. In conclusion, we would like to express our deepest gratitude to M. PETRINI Lionel. His help was invaluable, and his professionalism was beyond compare. He was a true professional, always ready to assist and always displaying a positive attitude. Thank you very much!

Date of experience: August 05, 2024

Recently, we made a purchase of an Arthur Bonnet kitchen from Asua and we couldn't be more pleased with the service they provided. From the moment we received assistance within their store to the final installation process, their professionalism was outstanding and everything was completed punctually. Each piece of furniture and every appliance that we requested was delivered according to schedule, which in these challenging times, is nothing short of a breathtaking achievement. From the moment we stepped into the store, the welcoming and knowledgeable staff at Asua offered us an unparalleled shopping experience. They guided us through the selection process and provided us with valuable insights that helped us make the right choice. The quality of the Arthur Bonnet kitchen we bought is exceptional. Every detail reflects the superior craftsmanship that has gone into its making. We were particularly impressed with the installation process. The team at Asua was highly skilled and efficient. They ensured that the installation was seamless and that everything was perfectly aligned and functioning as it should. The punctuality of the delivery was another aspect that truly stood out. Despite the current challenging circumstances that could potentially disrupt schedules, Asua managed to deliver every item on time. This reflects their commitment to customer satisfaction and their ability to overcome obstacles. In terms of the appliances, we were pleased to find that every item we had ordered was included in the delivery. There were no missing pieces or delays which, given the present situation, we consider to be quite an achievement. In conclusion, our experience with Asua and the Arthur Bonnet kitchen has been extremely satisfactory. We would highly recommend them to anyone considering a kitchen renovation or upgrade. Their professionalism, punctuality, and dedication to customer satisfaction set them apart from others in the industry.

Date of experience: May 12, 2024

Worldwide, it's an outstanding experience: amiable, demonstrated proficiency... Subsidiary remark: The cost of the kitchen may be somewhat escalated if the kitchen is not set up before the agreed upon deadline (they may then impose additional charges related to raw materials, and so forth). To further elaborate, this experience is not limited to any specific region or country, but rather, it is a universally enjoyable one. The friendly and approachable nature of the staff is commendable, and their expertise in their respective fields is well-established and unquestionable. In addition, it is important to note that there are certain conditions that may influence the pricing of the kitchen. If the installation of the kitchen does not occur within the predetermined timeline, the customer may face an increment in the total price. This is mainly due to the potential increase in costs associated with raw materials amongst other things. The delay could mean an increase in the price of these materials or other additional costs that the company would then need to cover. Therefore, it is highly recommended to adhere to the schedule provided, in order to avoid these potential extra charges. This is just a friendly reminder to keep in mind when considering the overall budget for the kitchen installation. In short, the experience provided by this company is highly rated on a global scale, and they possess a proven track record of delivering excellent customer service and top-notch expertise. However, it is important to be aware of possible extra costs due to delays in the installation process.

Date of experience: March 16, 2024