Visit this website
Visit this website

Company activity

Reviews 4.0

5 total

Henry Smith

1 review
LU

This is a charming and tranquil hotel, with a hospitable and amiable staff. They provided a safe and secure storage facility for my bicycle. Honestly, I can't really find any reasons for dissatisfaction or criticism. Moreover, the hotel is not only serene and peaceful but also exudes a certain warmth and comfort. The personnel are not just genial and courteous but they are also always willing to go the extra mile to ensure guests' satisfaction. What really impressed me was their commitment to providing a secure storage solution for my bicycle, which was particularly important for me. In fact, it's rather challenging to come up with any sort of grievances or complaints about my stay. Everything seemed to be in perfect order and met my expectations, rendering my experience at the hotel a truly pleasant and memorable one. Overall, I would highly recommend this hotel to anyone in search of a quiet, friendly and secure place to stay.

Date of experience: July 20, 2024

A modest accommodation facility featuring roomy living areas. The staff is cordial and welcoming. It boasts an ideal location for touring the city center, with the added advantage of complimentary bus transportation. In addition, the establishment provides a haven of comfort that is not only basic but also designed with ample space to ensure your ultimate relaxation. The hospitality you'll encounter is second to none, with staff members who are not just friendly, but also strive to make your stay as pleasant as possible. Moreover, the hotel's strategic location makes it a perfect base for exploring the city's vibrant center. The location is not only good but also convenient, with the bonus of free bus service to and from the heart of the city. This ensures that you have hassle-free access to the city's main attractions, making your stay even more enjoyable and memorable.

Date of experience: July 05, 2024

I will initiate by mentioning the position of the hotel, which was conveniently located and simple to locate. The accommodations were fundamental, hygienic, and cozy, but one could detect the sound of people from the hallway while strolling around and from the windowpanes, you could also discern the external noise, particularly very early in the morning. I had settled the bill and requested a king-sized bed chamber, but they provided me with a twin room instead. When I inquired, they claimed they didn't have it available! Then why was a king-sized bed displayed when I made my reservation? Another aspect that I found off-putting about the hotel was the late check-in time of 4 PM. This was particularly inconvenient given that I had reached the city in the morning. The hotel also had closure times during the afternoon, which seemed illogical for a hotel establishment. The staff was tolerable, not exceptionally hospitable, but I suppose they executed their duties adequately. On a brighter note, the highlight was the complimentary parking area situated at the rear of the hotel, which was quite handy. Furthermore, the hotel was in close proximity to numerous attractions which made it ideal for tourists. The rooms, although basic, were equipped with all necessary amenities including a television, refrigerator, and a coffee maker. However, the lack of soundproofing was a major drawback as the noise from the corridor and the outside was quite disturbing, especially early in the morning. Regarding the room allocation, it was quite disappointing. Despite having paid extra for a king-sized bed, I was given a twin room. When questioned, the staff claimed they didn't have any king-sized rooms available which was quite perplexing considering that it was an option during the booking process. The late check-in time was another inconvenience. Arriving in the city early in the morning and then having to wait until 4 PM to check-in was not ideal. Furthermore, the hotel's practice of closing during the afternoon hours was quite baffling, as it's not a common practice in the hospitality industry. The staff, although not overly friendly, were competent in their roles. They did their jobs satisfactorily, albeit without much warmth or enthusiasm. On a positive note, the availability of complimentary parking at the back of the hotel was a major plus.

Date of experience: May 22, 2024

Elizabeth Brown

1 review
LU

I only lodged for a single night, however, it satisfactorily met every single criterion. The morning meal was of top-tier quality and was served in abundant quantities. Additionally, the environment was quite comfortable and the service was commendable. The staff was amiable and always ready to provide prompt assistance. The room was impeccably clean and well-organized. The bed was cozy and comfortable, guaranteeing a good night's sleep. The hotel's location was also convenient, making it easy to access various city attractions. Moreover, the hotel offered an array of dining options, including a variety of cuisines to cater to different palates. The food was delicious, and the presentation was visually appealing. The ambiance of the hotel was inviting and warm, making my short stay a pleasant experience. In conclusion, despite the brief duration of my stay, I was thoroughly impressed by the high standard of service and the excellent amenities provided by the hotel. The quality of the food, particularly the breakfast, was exemplary and copious. I would definitely consider revisiting this hotel in the future.

Date of experience: April 23, 2024

JohnDoeSmith

1 review
LU

Checking in was hassle-free. The room, however, had several marks on the light switches that could have been tidied up. There were no electrical outlets near the bed. The shower head provided a bit of an unasked hair wash because it was spraying in diverse directions - none of the jet streams were aiming correctly. The area boasted a plethora of dining establishments, and there was an excellent variety of food delivery options. Around 11pm, there was an excessive amount of individuals slamming doors with great force, and it echoed as if someone was pounding on the walls. Occupants in the adjacent room were also conversing at a high volume for an extended period. The water flow from the faucet was less than satisfactory. However, the rooms were rather contemporary in style, which was a pleasant touch. The shutters made the room completely dark, which is beneficial for those who have difficulty sleeping. The television was not functional, but it's possible that the remote simply ran out of battery. While the room had its downsides, it had its upsides as well. The modern aesthetic was certainly appreciated, and the blackout shutters were a nice feature for those who need complete darkness to sleep. Unfortunately, the noise from other guests was a significant issue, and the poor water pressure was another downside. Despite these issues, the location was excellent, with a wide range of restaurants and food delivery options nearby. This made meals easy and convenient, even though the room itself had areas for improvement. In addition, the lack of bedside plugs was inconvenient, especially for guests who like to charge their devices overnight. The stains on the light switches, while minor, suggested a lack of attention to detail in cleaning. Lastly, the malfunctioning TV was a disappointment, although it's possible that the remote simply needed new batteries. Despite these issues, the room was still quite comfortable and modern, making it a decent choice for a stay.

Date of experience: April 06, 2024

Company activity

By claiming their Recommend profile, this company can reply to reviews, ask customers to write reviews, and more. Any company can claim their profile and ask customers to review them for free.
This company actively asks customers to write reviews using Recommend’s invitation services. This may result in a more representative star rating.
Companies that subscribe to Recommend’s paid plans have access to more review invitations, business support, and other features.
Recommend regards 1, 2 and 3-star reviews as negative. Data is based on the last 12 months, and all days of the week are taken into account.
Recommend regards 1, 2 and 3-star reviews as negative. Data is based on the last 12 months, and all days of the week are taken into account.

About MANDARINA HOTEL Luxembourg Strassen

Information written by the company

Contact

Categories

Companies on Recommend can choose relevant categories to describe their industry, products, or services.

All companies in a category are eligible to be best in that category if they’re actively asking for reviews and have received 25 or more reviews in the last 12 months.

Some companies on Recommend aren’t eligible to be best in a category, and others aren’t on Recommend at all.
  • MANDARINA HOTEL Luxembourg Strassen is 3 out of 6 best companies in the category Hotel on Recommend

The Recommend Experience

  • We’re open to all

    Anyone can write a Recommend review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

  • We champion verified reviews

    Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

    Learn more about other kinds of reviews.

  • We fight fake reviews

    We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

  • We encourage constructive feedback

    Here are 8 tips for writing great reviews.

  • We verify companies and reviewers

    Verification can help ensure real people write reviews about real companies.

  • We advocate against bias

    It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation.