I arrived at the store with the

I arrived at the store with the intention of getting a straightforward repair completed on my bike's wheel. However, upon discovering that my bike was a purchase from "Canyon", the staff member's demeanor shifted drastically. He became overtly unpleasant, declaring "I don't deal with online businesses", "no Canyon", "I'm overworked with Specialized", and so forth. I can appreciate that one might have personal convictions, and may not wish to endorse the online business model of Canyon. No issues there. However, there are diplomatic ways to relay this sentiment to a customer, while remaining courteous and amicable. Unfortunately, the staff member lacked these qualities, proving to be downright disrespectful and hostile. If this individual is an employee, perhaps the proprietor should consider implementing some form of customer service training to instruct him on the proper way to interact with customers. If the offending party is, in fact, the owner himself, then he needs to incorporate a broader perspective into his business approach. While I may not have patronized your establishment today, and I don't currently own a Specialized bicycle, I might have contemplated purchasing one in the future, had my experience with your store been satisfactory. Alternatively, I may have chosen to visit your store to acquire certain parts, thereby contributing to your business in some manner. Regrettably, due to my negative encounter with this individual, I will not be returning to this store and I will ensure that my social circle is aware of this incident so that they too can steer clear. It baffles me how retail personnel can neglect the fundamental duty of providing quality customer service. Without this vital element, you'll find yourself out of business in no time in this current climate. Nonetheless, I managed to get my bike repaired at another store, so I didn't lose anything. However, your store certainly lost a lifetime customer, and likely a few more.

Date of experience: May 28, 2024