I purchased a bicycle outside of

I purchased a bicycle outside of Luxembourg and scheduled a meeting for its assembly (only lights and pedals included). Initially, they informed me that they would conduct all necessary inspections to ensure it was ready for cycling. However, upon my insistence that such checks had already been carried out at another shop, they agreed to proceed without them. A week prior, I had visited this shop as I required a wheel cover. They assured me that it would be ready, but it would take a minimum of three hours to fix them. I delivered the bike a day earlier and once again inquired about the wheel cover and a few other minor items. On the day of collection, the wheel cover was missing. Their explanation was that they didn't have any in stock (they could have informed me earlier). Additionally, they discovered an issue with a cable which resulted in them charging me for over three hours of labor at a rate of 65 euros per hour. I contacted the shop where I had originally purchased the bike and they assured me that everything was in perfect order with the bike. Concluding this saga, my impression is that this shop is not equipped to handle minor repairs or additions to bicycles. They seem to have a policy of charging a minimum of three hours of labor, and they fabricate reasons to justify these charges by discovering faults in the bicycle (despite it being brand new). So, what conclusion should one draw from this experience? Adding to the predicament, I must admit I felt taken advantage of. I was led to believe that the service would be quick and efficient, but instead, I was left with a feeling of dissatisfaction. The lack of transparency regarding the unavailability of the wheel cover was particularly frustrating. Even more so, the unexpected charge for a cable issue that, according to the original shop, was non-existent. This incident has left me questioning the integrity of such establishments. If they are unable to handle minor repairs or additions, they should be upfront about it, rather than resorting to fabricating faults and overcharging their customers. As a bicycle owner, I would expect a certain level of professionalism and transparency, which, in this case, was clearly lacking. It raises a serious question about the trustworthiness of such businesses, doesn't it?

Date of experience: August 09, 2024