This was formerly Computer Home and has

This was formerly Computer Home and has now been absorbed by Lineheart as an authorized Apple reseller. It’s not an efficient store, at least the vendors aren’t. I bought several Apple products here primarily because the location is convenient and defo not because I have an amazing shopping experience or receive exemplary customer service. I brought in an iPhone 13 Pro Max earlier this year because the speaker was not working properly. Although it was purchased online, they are authorized to repair it as it was still covered by the warranty - barely 2 months old at that time. Instead of sending it to Leudelange, they advised me to do it myself so that it will be fixed quicker. It was as if they did not want to take in the burden. I also bought a MacBook Pro and traded in an iMac which they valued at only 100 euros. It was in a pristine condition, but obviously an older model. I was annoyed the most when one of their vendors almost duped me. I bought a pair of 3rd gen AirPods and was surprised that he fished it out easily under the counter. Usually, they go inside to retrieve products. I did not notice that the box was not sealed. When I went to the car, I changed my mind and decided to buy the AirPods Pro. He could not really deny the exchange because I was there 15 minutes ago. This time, he went to the back room and brought me a sealed box of AirPods. No questions asked. Hence, be careful when you’re buying something here and ensure that it is sealed and unopened.

Date of experience: October 29, 2024