Absolutely not once more

Absolutely not once more! In May, I purchased a bed along with a pair of pillows for a sum of 3k €. The bed was delivered after a period of 8 weeks, however, it had a flaw - the headboard was not compatible with the primary structure of the bed. The pillows, on the other hand, were completely missing. The representative assured us that the issue would be rectified, but nothing transpired in the following month. We found ourselves having to constantly check in every week and finally, by the end of August, two workers showed up and repaired the headboard (they bored new apertures into it, without providing a replacement part). Still, the pillows were nowhere to be found. We persevered in contacting them weekly in hopes of obtaining the pillows, yet as of the present day, at the conclusion of September, we are still without them. I cannot quantify the amount of time we squandered interacting with this business, but I strongly urge you to reconsider and deliberate carefully before deciding to engage with them. Furthermore, it's vital to be aware that this type of experience is not only frustrating but also time-consuming. It's not worth the hassle when there are numerous other companies out there that value their customers and strive to provide satisfactory service. In terms of customer service, this company has proven to be highly inefficient and unresponsive, causing unnecessary stress and waste of time. Numerous attempts to resolve the issues were met with empty promises and inaction. The lack of responsibility and professionalism exhibited by this company is extremely disappointing. In conclusion, based on my experience, I would advise potential customers to be cautious when considering doing business with this company. It's crucial to weigh your options carefully and make sure you're not investing your time and money into a company that doesn't prioritize customer satisfaction. Always remember, your time, money, and peace of mind are valuable, so choose wisely.

Date of experience: June 27, 2024