The cuisine was satisfactory

The cuisine was satisfactory, yet the customer service left something to be desired. In the past, I awarded them a perfect score of five stars, but due to the most recent encounter, they've forfeited one. To put it mildly, you're likely to enjoy a superior experience if you choose to dine al fresco on the patio. To elaborate further, it seems the quality of their service has taken a noticeable downturn. I was once a staunch supporter of this establishment, regularly giving them top marks for their consistent excellence. However, my latest visit was a departure from the norm, leading to a drop in their overall rating. The food, I must say, was still up to par. It's a testament to their culinary prowess that they manage to maintain the high standards in this area. Yet, the customer service, which should be equally important, was disappointingly subpar. Perhaps it was an off day for them, but it was enough to tarnish their previously impeccable reputation in my eyes. I believe it's important to set the record straight and present an accurate representation of my experiences. On a more positive note, I found that dining outside on the terrace made a significant difference. The ambiance was far more enjoyable, and I recommend it as an alternative for those who wish to avoid any potential service issues inside. This way, you can still enjoy their delicious food while soaking in the pleasant outdoor atmosphere.

Date of experience: February 29, 2024