I have never come across such an

I have never come across such an atrocious banking institution like this one... It's just not feasible to get in touch with them. I've spent over 30 minutes on the phone, holding on for absolutely no reason. They don't even respond to messages. The service quality is extremely poor, to the point where it feels like there's no service at all. I am gravely disappointed with this bank. If there was ever a rating of zero stars, I would not hesitate to assign it. Moreover, the bank's lack of communication is not just frustrating, but also extremely unprofessional. It's as if they have no regard for their customer's time or their need for assistance. The numerous attempts to reach them have been fruitless, leaving me feeling ignored and undervalued. I've spent close to half an hour on the phone, on hold, with no one picking up the call on the other end - a complete waste of my valuable time. Additionally, the fact that they fail to respond to messages is further proof of their lackluster service. It's as if they're non-existent, which makes me question their credibility and reliability. The level of service is so below par that it's practically non-existent. I am deeply let down by this bank and its lack of commitment to customer service. To say I'm disappointed would be an understatement. I'm more than just dissatisfied, I'm downright appalled. If there were an option for a zero-star rating, I would gladly give it to express my utter dissatisfaction. This bank has fallen way short of my expectations and I would advise anyone to think twice before considering their services.

Date of experience: April 12, 2024