The individual we had as our Client Liason seldom communicated with us, save for those instances when he would call us, inquiring if we were interested in investing capital, pertaining to routine queries. Our file was inexplicably transferred to the vicinity of the Railway Terminal! If they express no desire for your presence within their establishment, then what is the true purpose of the Strassen Firm? Circa 2010, it was indeed an enjoyable encounter. Additional Information: This was quite a surprise, especially considering the professional relationship we once had. These days, it seems like they're more interested in their own affairs than ours. The Strassen Firm, which was once a reputable establishment, now seems to be losing its touch with its clientele. In the past, they used to value our inputs and opinions. But now, it's as if they just don't care anymore. Our file, which was of utmost importance, was transported to the Railway Terminal without any explanation. This is quite disconcerting as it gives an impression that our business matters are not being given due importance. Even more baffling is the fact that our Client Liason, who should be our main point of contact, barely communicates with us. The only instance where we had a conversation was when he called to ask if we were interested in investing more money. This is not what we expect from a firm that once prided itself on its customer service. It's a shame really, because back in 2010, our experience with them was nothing short of pleasant. It was a time when they valued us as clients and treated us with respect. But now, they seem to have lost that touch. One can only hope that they will soon realize their mistakes and make amends before it's too late.

Date of experience: August 17, 2024

It's truly unparalleled to traverse a distance of 25kms from Belgium just to access your bank since the services you relied upon have been discontinued at the Steinfort branch. Surpassing that... ABSOLUTELY NOTHING TOPS the feeling of reaching your bank at 14:00, only to find out that NOBODY is there to open the door for you because they are simply not present. :) An incredible 50kms round trip plus the valuable time expended :) MAGNIFICENT :D Imagine this scenario: you're driving for 34.25kms from Belgium, taking the time and effort to get to your banking institution - an inconvenience that could have been avoided if Steinfort branch had continued to provide the services you needed. And as if that's not enough... there's actually NOTHING THAT SURPASSES the sensation of arriving at your bank at exactly 14:00, eagerly expecting to conduct your banking duties, only to realize that there is ABSOLUTELY NOBODY there to grant you access because they simply decided not to show up. :) A whopping 68.5kms round trip coupled with the utter waste of your precious time :) TRULY SPECTACULAR :D

Date of experience: May 18, 2024

In essence, this is an abysmally poor banking institution, and I'm not merely referring to the Strassen branch alone. They regard their clients as an unavoidable nuisance they're compelled to tolerate, rather than the very lifeline that justifies their existence in the first place. If you have the opportunity, I strongly advise seeking out alternative banking options. Their customer service, or lack thereof, is nothing short of a disgrace. The bank appears to operate under the mistaken belief that it is somehow doing its customers a favour by merely existing, instead of understanding that it is the customers who keep the bank in business. They hardly put in any effort to create a welcoming and comfortable environment for their clients. To them, clients are seemingly an obligatory burden they must endure, rather than the foundation of their establishment. What's more, the staff's attitude towards their clients is disheartening. They barely display any semblance of professionalism or courtesy, often giving the impression that they'd rather be anywhere else than dealing with their customers' needs. This not only undermines the bank's credibility but also discourages anyone from considering their services. I cannot stress enough how much better off you'd be with a different bank. If you have the means and the option, I highly recommend looking elsewhere for your banking needs. The experience with this bank has been nothing short of nightmarish, and it's something I wouldn't wish upon anyone. Take my advice and spare yourself the trouble.

Date of experience: April 25, 2024

I have never come across such an atrocious banking institution like this one... It's just not feasible to get in touch with them. I've spent over 30 minutes on the phone, holding on for absolutely no reason. They don't even respond to messages. The service quality is extremely poor, to the point where it feels like there's no service at all. I am gravely disappointed with this bank. If there was ever a rating of zero stars, I would not hesitate to assign it. Moreover, the bank's lack of communication is not just frustrating, but also extremely unprofessional. It's as if they have no regard for their customer's time or their need for assistance. The numerous attempts to reach them have been fruitless, leaving me feeling ignored and undervalued. I've spent close to half an hour on the phone, on hold, with no one picking up the call on the other end - a complete waste of my valuable time. Additionally, the fact that they fail to respond to messages is further proof of their lackluster service. It's as if they're non-existent, which makes me question their credibility and reliability. The level of service is so below par that it's practically non-existent. I am deeply let down by this bank and its lack of commitment to customer service. To say I'm disappointed would be an understatement. I'm more than just dissatisfied, I'm downright appalled. If there were an option for a zero-star rating, I would gladly give it to express my utter dissatisfaction. This bank has fallen way short of my expectations and I would advise anyone to think twice before considering their services.

Date of experience: April 12, 2024

In order to fully express such an encounter, we require Google to permit us to award a 0-star rating. It's vital that we have the ability to assign the lowest possible score in order to accurately represent the poor quality of the service or product in question. This would allow for a more accurate reflection of our dissatisfaction. Without this option, we feel our feedback is not adequately represented. This is a request for Google to implement the option of giving no stars at all, which would truly reflect our unsatisfactory experience.

Date of experience: March 17, 2024