Reviews

Review of Arval Luxembourg

J K

1 review
LU

Up to this point

Up to this point, I am exceedingly dissatisfied with their rental agreements. It appears to me that they are deceptive manipulators, levying grossly exaggerated surcharges for minor damages. The conditions of their contract are incredibly disadvantageous, and their insurance is stingy. I am currently strategizing to terminate my agreement with them. I fervently advise you to steer clear of this organization at any price! Not only do they impose excessive charges for insignificant damages, but they also take advantage of their customers with their unreasonably high insurance premiums. Their rental agreements are formulated with such complexity that it becomes difficult to understand all the nuances and hidden clauses. You may end up paying much more than you initially anticipated due to their concealed charges. Their customer service is also not up to par, often providing unhelpful and unsatisfactory responses. This, coupled with the unfavorable terms, makes dealing with them a frustrating experience. I find their business practices to be unethical and misleading, to say the least. It is my strong opinion that this company does not deserve your trust or business. I encourage everyone to be cautious and do their due diligence before getting involved with such organizations. I regret my decision to enter into a contract with them and am making plans to withdraw from it at the earliest opportunity. I cannot emphasize enough the importance of avoiding this company at all costs!

Date of experience: April 14, 2024