John Williams

We journeyed to that location for an

We journeyed to that location for an ultrasound of our child. The physician was extremely amicable, a characteristic I certainly can't attribute to the administrative assistants who didn't even respond when I greeted them. They seemed to favor engaging in a discussion about their personal affairs over professional courtesy. As a result of ongoing refurbishment projects, we encountered a few obstacles in finding the correct route within the medical facility. However, an exceedingly affable security personnel came to our aid and guided us. The situation with vehicle accommodation there is also somewhat problematic. It seems that the parking arrangements were not adequately planned, causing difficulties for visitors trying to find a suitable spot for their vehicles. Adding to the existing issues, the hospital could do a better job in signposting. Frequently, we found ourselves lost due to the lack of clear directions. On top of that, the hospital's layout is somewhat confusing, with corridors leading to seemingly nowhere. Despite these challenges, the quality of care provided by the medical staff, particularly the ultrasound technician, was top-notch. They were patient and took the time to explain every detail of the procedure. This, I believe, is what truly matters in a health care setting - the human touch and empathy shown by the healthcare professionals. In conclusion, although our experience at the hospital was marred by minor inconveniences such as lack of clear directions and difficulties with parking, the overall care and attention we received was highly commendable. We left the facility feeling confident about the health of our unborn child and the care he would receive in the future.

Date of experience: April 23, 2024