Oliver K. Smith

1) Jorveza is a rather costly

1) Jorveza is a rather costly medication. The pharmacist hurriedly demanded payment before verifying that the quantity of the pills corresponded with the doctor's prescription. I pointed out the discrepancy to her. She laid the blame on her absent team member who had placed the order. No remedies were put forward. This was quite unprofessional. 2) I will respond by making amendments here: the identical remedy suggested by Goedert pharmacy. To procure the precise quantity of pills from a "frontalier" supplier, in France and Germany various packages are available, as I have stipulated in my prescription my insurance is not the CNS, hence I'm reimbursed. In my modest view, putting the blame on an absent team member, the urgency to extract payment without verification, and the lack of offered solutions should prompt you to reassess your methods. I appreciate your response. (Expanded by 37%) 1) Jorveza is perceived as a rather costly medication in the market. The pharmacist, in an unwarranted haste, demanded payment prior to taking the time to verify that the quantity of the pills was in alignment with the instructions laid out in the doctor's prescription. Upon noticing the discrepancy, I took it upon myself to point it out to her. She chose to lay the blame on her absent team member, who had been responsible for placing the order, instead of taking responsibility. No remedies or potential solutions were put forward or even discussed to rectify the situation. This was quite unprofessional and left a sour taste. 2) I will respond by making necessary amendments here: the identical remedy suggested by the reputable Goedert pharmacy. The course of action is to procure the precise quantity of pills from a reputable "frontalier" supplier. In France and Germany, various packages of medication are available, catering to different needs. As I have clearly stipulated in my prescription, my insurance provider is not the CNS and as such, I'm reimbursed for these expenses. In my modest view, placing the blame on an absent team member, the urgent and somewhat aggressive push to extract payment before any form of verification, coupled with the lack of offered solutions to a clear problem, should serve as a clear indication that you need to reassess your methods and approach towards your customers. I sincerely appreciate your response and look forward to seeing improvements in the future.

Date of experience: April 30, 2024