James M.

In the past

In the past, I have leased a vehicle from Arval on two separate occasions. Unfortunately, on both occasions, I experienced significant difficulties where their support was less than satisfactory. Here are the details of each incident: Incident 1: - My vehicle became immobilized in Germany - In an attempt to seek assistance, I took photographs, made a call to their designated helpline, and sent a plea for help - The Arval representative I communicated with was unable to send any form of assistance, instead suggesting I seek help from a local farmer - The location where my car broke down was a remote area in Germany with no visible farms in the vicinity Incident 2: - With the approach of a new season, I was looking to change my winter tires on the newly received car - I reached out to Arval to verify if the tires were already available at a garage - Furthermore, I requested a list of Arval’s partner garages so I could take my car to an approved location - They provided me with the list and reassured that my car was brand new - After driving to one of the garages, I was told otherwise THE GARAGE’S RESPONSE: Your car is not new and it already has tires at another location. You will have to schedule an appointment at their garage as we cannot transfer tires for temporary vehicles... next available appointment is 03/12 and I received this news on 07/11 ... I have lodged multiple complaints with Arval, however, I’ve yet to receive a response despite it being nearly two weeks and despite sending a follow-up reminder. Based on my personal experiences, I would not recommend Arval due to the quality of their services. I am seriously considering not engaging in another leasing agreement with them due to these reasons. However, it is worth mentioning that the employees at Arval possess a commendable level of kindness.

Date of experience: March 24, 2024