James Anderson

For my birthday

For my birthday, which took place in November 2022, I was given a gift card from bram. The card contains the following inscription: "The monetary value stated on this card can be used in its entirety or partially for purchases in the physical bram store by Breuninger Luxembourg or on the associated ecommerce platform (…)” Fast forward to the present day, April 2023, I attempted to purchase an item on the bram online store, which, interestingly, boasts a wider product range than their physical outlet. Much to my dismay, I found out that the gift card could not be used as a mode of payment. I was informed via a phone call that this feature has not been incorporated into their online system yet. This is nothing short of false advertisement! What a letdown! Latest update: As of today, May 2024, the issue hasn't been resolved yet! The gift card payment option still isn't functional on their website!

Date of experience: May 11, 2024