John Doe

I made a payment of EUR 2

I made a payment of EUR 2,000 to purchase a bicycle. Fast forward five months later, after approximately 10 to 15 cycling excursions, the pedals of the bike fractured abruptly in the midst of a downhill journey. I was thrown off balance and found myself perilously near to moving vehicles. By a stroke of luck, I managed to avoid ending up beneath the tires of an automobile. Subsequently, I returned the defective bicycle to the retail outlet from where I had purchased it and requested a repair service. The employees there reacted as if it was a normal occurrence. There were no expressions of regret or apologies, just the usual business routine. Now, I am stuck in a situation where I have to wait for an indefinite period until the bicycle is fixed. According to them, the blame does not lie with them but with the supplier who provided the bike. To reiterate, I expended EUR 2,000 on a bicycle that malfunctioned almost instantly. Interestingly, there are bicycles available for as low as EUR 200 that operate flawlessly for a decade without encountering any technical glitches. It is utterly disappointing and raises questions about the quality of the product that I received despite paying a significant amount. It's an unfortunate incident that has left me frustrated and questioning my decision. Hopefully, the repair will be done soon, and this issue will be a thing of the past.

Date of experience: April 15, 2024