John Smith

Extremely Low-Grade Couch

Extremely Low-Grade Couch!!! After shelling out a hefty sum for a couch that was purported to be of exceptional quality, I was immensely let down to discover severe pilling just a couple of months after the acquisition. Having dispatched an abundance of messages and emails to the establishment, I was dishonestly led to assume that this issue would be addressed. I would steer clear of this store by all means necessary. Substandard furniture at an exorbitant price!! Moreover, I was frustrated by the lack of responsiveness from the store's customer service. Despite my numerous attempts to communicate with them, my concerns were repeatedly brushed aside. Their indifferent attitude towards my dissatisfaction only added insult to injury. The couch was not only poorly constructed but also uncomfortable. The material felt cheap and was not at all what was advertised. I was under the impression that I was purchasing a high-end product, but it turned out to be a far cry from it. Their refund policy, too, was deceptive and unclear. When I tried to return the couch, I was presented with a myriad of conditions and fine print that hadn't been disclosed at the time of purchase. This only exacerbated my irritation with the store's unprofessionalism. In conclusion, I cannot emphasize enough how strongly I advise against shopping at this establishment. Save your hard-earned money and invest it in a store that values its customers and offers quality products. The disappointment and frustration I experienced from dealing with this store are simply not worth it.

Date of experience: April 16, 2024