Olivia Thompson

My experiences with this particular

My experiences with this particular store have been quite varied. Just three weeks prior, I purchased a bicycle from this establishment and was provided with exceptional customer service. The staff member who assisted me was not only affable but also highly informed. This left me with a positive impression of my transaction and I continue to be completely satisfied with my bicycle. However, upon revisiting today and enquiring from a different staff member about the availability of a compact first aid kit, his reaction was rather dismissive. He stated emphatically that they would never carry such an item, that they were actually prohibited from doing so, and advised me to seek it out at a pharmacy. This was his stance despite me clarifying that it wasn't a pharmaceutical product and that I had seen similar items being sold in other cycling stores. This encounter left me feeling somewhat belittled due to his demeanor. Immediately after, I headed over to Goedert, located in Hollerich, where I was able to find one (refer to attached images). This leads me to believe that the quality of service you receive at this store is largely dependent on the particular staff member you interact with. Overall, my experiences at this shop have been a mixture of both gratifying and disappointing encounters. My initial visit was marked by excellent customer service, where the staff member was not only very approachable, but also well-versed in the products. I departed feeling confident in my purchase decision and I continue to be quite pleased with my bicycle. On the other hand, during my recent visit, I was met with a dismissive attitude from another staff member when I inquired about a compact first aid kit. Despite my explanation that it was not a medicine but a commonly found item in bicycle stores, he adamantly stated that they would never stock such an item, and even suggested that I try a pharmacy instead. This encounter left me feeling somewhat undermined by his condescending attitude. Following this, I promptly visited Goedert in Hollerich, where I successfully found the item (with photos attached for reference). Hence, I have come to understand that the level of service here is largely dependent on which staff member you happen to interact with on any given day.

Date of experience: July 30, 2024