Jackson Smith

The top-tier bicycle store/service I

The top-tier bicycle store/service I have ever had the pleasure to visit. My comrade and I encountered a grave technical complication during our bicycle journey; the derailleur handler of his bike broke into two. We visited every bicycle store in Luxembourg, but to no avail, and even here, none of the components matched his bicycle. However, the staff suggested taking a handler that was most alike and adjust it to fit by filing it. Consequently, they rescued our journey and did not even demand any compensation for the additional labor. They are simply the most exceptional individuals. To expand upon this, our search for a solution to our mechanical issue was filled with disappointment until we came across this particular bike shop. The situation was far from ideal, especially as we were touring Luxembourg, a place known for its picturesque landscapes and cycling routes. It was a downer that my friend's bike had to suffer such a misfortune. The derailleur handler, an essential component for smooth and efficient riding, was split in two, rendering his bike practically useless. We had a sense of urgency to fix the bike, so we decided to explore every bike shop that we could find in Luxembourg. Much to our dismay, none of them had the specific part that was needed for my friend's bike. Even at this shop initially, the exact part was not available. However, the staff's quick thinking and resourcefulness came as a pleasant surprise. They suggested an ingenious solution - take a similar handler and file it down to match the specifications of the broken one. This act of going beyond their regular duties to aid us was truly commendable. They worked diligently to ensure that the handler fitted perfectly and did not seek any additional payment for their extra effort. They were highly professional, kind-hearted, and generous, embodying the spirit of excellent customer service. Their help not only saved us from potential despair but also allowed us to continue our tour. We were touched by their genuine concern and assistance, making them, in my eyes, simply the best people one could find in a bike shop.

Date of experience: May 24, 2024