Emily Johnson

On St

On St. Valentine's Day, they abruptly cancel an order meant for delivery without offering any justification or even bothering to get in touch with you. They simply inform Shopopop not to proceed with the delivery and the client is left utterly clueless, devoid of any explanation. Utter catastrophe. Abrupt termination of your order devoid of any sort of reasoning. Absolutely preposterous. Updated version: After being notified by Shopopop that my order had been abruptly cancelled, no further explanation was given as to why this happened. However, I did end up receiving the flowers. The whole experience was an emotional whirlwind. Furthermore, if you're thinking of surprising someone using this online service, think again. Because the recipient will receive a very official administrative text informing them that they will soon be receiving flowers. The element of surprise that's often cherished when gifting loved ones is completely lost in this process. On the bright side, the flowers that were delivered were indeed beautiful. I don't think the inconvenience caused was intentional, but it certainly resulted in more confusion than anything. Attached is a screenshot of the texts I received. Regrettably, I do not have a screenshot of my conversation with Shopopop, but it was far from helpful and came across as rather dismissive.

Date of experience: August 24, 2024