John Hamilton

Abysmal customer service

Abysmal customer service. The woman in charge of providing assistance does not provide any guidance or proposals, instead, she grumbles because you merely requested 15 roses and failed to give her specific orders when you implore her to recommend something pleasant and clarify that you are not well-versed in the art of arranging flowers. Subsequently, she dismissively flicks at assorted flowers and stems disdainfully, instead of presenting potential examples for you to consider if they might be appealing. This is completely unacceptable treatment for a customer who is seeking assistance from another individual to do something special for their significant other. As a customer, you are entitled to respect and a level of professionalism that aids in making your flower selection process smoother, especially when you are relying on the expertise of the staff to guide you. Her dismissive attitude is not conducive to a positive shopping experience. Instead of being patient and understanding, she appears to belittle your lack of knowledge in this area. This is a clear display of poor customer service skills and a lack of empathy towards a customer who is simply trying to make a thoughtful gesture for their loved one. Furthermore, her approach to showcasing the different flowers and stems available was completely unhelpful. Instead of carefully presenting them to give you a better idea of what might work, she simply showed contempt for them. This is far from the inviting and supportive environment one would expect when seeking help from a professional in a retail setting. In conclusion, the service provided was far from satisfactory. It was a clear display of disrespect and disregard for a customer's needs. As a customer, it is expected that the staff be willing to assist you in any way they can to ensure that you leave with a positive impression and a suitable product for your loved one. Unfortunately, this was not the case in this instance.

Date of experience: June 22, 2024