Emily Johnson

I requested an elegant "arrangement

I requested an elegant "arrangement," but what I received was a plain floral assortment. It was grossly overcharged! There was absolutely no response to my grievance. The only reason for the two-star rating is the punctual delivery for once. To add to it, I was thoroughly disappointed by the lack of consideration for my expectations. What I had envisioned was an intricate, carefully crafted composition of flowers that would take one's breath away. Instead, I was presented with a garden-variety bouquet, something you could easily find at any local florist for a fraction of the price. Furthermore, what upset me the most was the company’s indifference to my dissatisfaction. My attempt to express my concerns and demand a resolution was met with complete silence. It was as if my complaint fell on deaf ears, an utterly frustrating and disheartening experience. The only saving grace in this entire debacle was the timely delivery. Despite everything, I have to admit that the product did arrive at my doorstep right on schedule for once. However, it's a small consolation considering the overall poor experience. The two-star rating is solely a recognition for this punctuality, nothing more.

Date of experience: August 22, 2024