John Smith

No comments were made about the blooms

No comments were made about the blooms, yet the demeanor of the individuals is utterly ludicrous. We tied the knot in the beautiful city of Venice, a handful of well-meaning individuals had dispatched blossoms to our residence (we were not at home but rather on vacation in Italy), which is a circumstance that can occur. My spouse gathered the blossoms at the earliest possible convenience (rang ahead of time to inform them about our impending arrival to collect them and was addressed by this lady questioning why we hadn't retrieved the flowers sooner). Following that, in the store, this gentleman welcomed my wife with an identical lack of courtesy. I would allocate zero stars to this place if only I had the option. It seems quite absurd that people would act in such a manner, especially when they are dealing with customers. We had just celebrated our nuptials in the romantic city of Venice, and were sent flowers at our residence by some thoughtful individuals. However, we were not at home, as we were enjoying our time in Italy. It's something that can indeed happen. My wife made arrangements to collect the flowers at the soonest opportunity (she made a call in advance to let them know about our upcoming collection, and was met with a rude response from a woman who questioned why we hadn't picked up the flowers earlier). The situation was further exasperated when we visited the shop. A man greeted my wife with the same discourteous attitude. In my opinion, such behavior is not acceptable and I would award this place zero stars if it were possible. I feel customer service is important and in this case, it was sorely lacking. We were dealing with a joyful event in our lives and the rudeness displayed by these people was completely unnecessary and quite disappointing.

Date of experience: September 10, 2024