John & Lisa Smith

On the date of 23rd May

On the date of 23rd May, which fell on a Thursday, I had scheduled a hair trimming appointment for my little girl. (Our usual hair salon was completely booked and couldn't accommodate us) To start with, the stylist proceeded to wash my daughter's hair, but surprisingly left the shampoo lathered in her hair! My six-year-old daughter was forced to remain standing throughout her hair cutting session! What was even more shocking was that the stylist didn't use the traditional scissors to trim her hair, instead she used a hair clipper!!! The icing on the cake: She carelessly chopped the hair in an uneven manner!!! Upon wrapping up, she inquired if my daughter would like to have her hair braided, and then she requested me to hand her a hairband. The end result of the braid looked as if it had been clumsily done by a young child of just 4 years!! For such a disastrous service, I was charged a whopping 36 EUR. In conclusion: My daughter is booked in for a session at Ferber (our regular hair salon) tomorrow, where she is expected to receive a proper and satisfactory haircut. The hair salon, in general, was not maintained well and lacked cleanliness. Hair clippings were strewn all over the place. The hairbrushes are not sanitized after every client!!! The vanity tables and seating arrangements are not cleaned after every client... Moreover, the staff is not very cordial. This is a place that should be avoided at all costs!

Date of experience: August 24, 2024