Amanda Smith

I found myself being tormented

I found myself being tormented persistently by an identical individual, and upon informing the security personnel, they disregarded our statements and with extreme hostility, they ejected us for supposedly "creating a scene". I have sustained visible marks and bruises from the altercation with security, constituting one of the most horrific experiences I've ever had in a bar setting. I've never felt such a level of insecurity and discomfort. Moreover, this dreadful incident has left an indelible mark on my memory, and it has negatively influenced my perception of safety and security in public places like bars. The security personnel's blatant dismissal of our complaints and their aggressive response was not only shocking but also inexcusable professionally. Their primary responsibility should have been to ensure our safety and comfort, instead, they turned a blind eye to our predicament and exacerbated the situation. The experience was so dreadful that it has made me reconsider ever stepping foot in such a place again. Their nonchalant attitude towards our complaints and the subsequent manhandling left me feeling utterly defenseless and exposed. This incident highlights the importance of proper training for security personnel to handle such situations effectively and appropriately. The physical harm inflicted on me, as well as the emotional stress I've undergone, is a testament to the sheer lack of professionalism and empathy demonstrated towards patrons. It was a deeply unsettling encounter that has left me feeling significantly insecure and anxious, beyond anything I've ever experienced before in a social setting.

Date of experience: April 03, 2024