Skyler Brown

I'd prefer to provide no stars at all

I'd prefer to provide no stars at all, having leased a moving truck on over 10 separate occasions, the condition of the trucks is often deplorable, with ineffective brakes and tires that are considerably worn out. On the final 3 instances, I was unjustly billed for a liter of gasoline, at the outrageous rate of 35 euros per liter! Despite the fact that I made sure to fill up the tank to its maximum capacity at the Goedert fuel station, just a mere 150 meters away! I'm absolutely not going to put myself through this ordeal again!! No more! I've had enough of these dubious business practices. I am utterly disappointed and frustrated with the quality of the service provided and the lack of respect for customers. The trucks are regularly in a disappointing state, often featuring faulty brakes and exhausted tires. It's quite clear that there is a lack of proper maintenance and attention to these vehicles, which is absolutely unacceptable considering the safety risks involved. Moreover, the last three times were the final straw. I was wrongfully charged for gasoline that I didn't even consume. They demanded an absurd amount of 35 euros for just a liter of gasoline. This was despite the fact that I had filled the tank to the brim at the nearby Goedert fuel station, which is located a stone's throw away, at a distance of just 150 meters. This is an experience I do not wish to repeat, and I assure you, there will not be a next time. This is the end of the road for me with this company. I will never again use their services, and I strongly advise others to think twice before dealing with them.

Date of experience: June 10, 2024