Silent Mountain

In essence

In essence, this is an abysmally poor banking institution, and I'm not merely referring to the Strassen branch alone. They regard their clients as an unavoidable nuisance they're compelled to tolerate, rather than the very lifeline that justifies their existence in the first place. If you have the opportunity, I strongly advise seeking out alternative banking options. Their customer service, or lack thereof, is nothing short of a disgrace. The bank appears to operate under the mistaken belief that it is somehow doing its customers a favour by merely existing, instead of understanding that it is the customers who keep the bank in business. They hardly put in any effort to create a welcoming and comfortable environment for their clients. To them, clients are seemingly an obligatory burden they must endure, rather than the foundation of their establishment. What's more, the staff's attitude towards their clients is disheartening. They barely display any semblance of professionalism or courtesy, often giving the impression that they'd rather be anywhere else than dealing with their customers' needs. This not only undermines the bank's credibility but also discourages anyone from considering their services. I cannot stress enough how much better off you'd be with a different bank. If you have the means and the option, I highly recommend looking elsewhere for your banking needs. The experience with this bank has been nothing short of nightmarish, and it's something I wouldn't wish upon anyone. Take my advice and spare yourself the trouble.

Date of experience: April 25, 2024