Elizabeth Taylor

I wholeheartedly concur with the

I wholeheartedly concur with the adverse remarks made in this forum, particularly those referring to the Strassen branch. My spouse and I have been patrons since we first set foot in Luxembourg in the year 2017, and we have conducted a substantial amount of business with them. The consultant we interacted with initially was courteous. However, their demeanor has taken a peculiar turn when the subject of a student loan for me was broached: they displayed an unambiguous air of superiority and belittlement, even the person at the front desk was not spared. Astonishingly, she seemed to ridicule my surname while conversing with me on a telecommunication device! We are seriously contemplating making a transition to a different banking institution. Additionally, the level of customer service provided was not up to par, failing to meet our expectations. We often felt neglected and as though our concerns and needs were not being addressed in a timely manner. I was also surprised by their lack of professionalism, especially when discussing financial matters of such importance. The overall experience has left a bitter taste in our mouths, making us question our loyalty to this bank. Moreover, their behavior was not only disrespectful but also unethical. We were not expecting such treatment from a reputable institution like this one. Their conduct was not at all reflective of the high standards we had initially associated with them. The dismissive attitude towards us has greatly affected our banking experience. We, therefore, feel that it may be in our best interest to consider other alternatives for our financial needs. This is not a decision we take lightly, but it seems to be the most rational course of action given the circumstances.

Date of experience: June 08, 2024