Anthony Russo

Were it possible for me to do so

Were it possible for me to do so, I would assign a rating of zero out of five to this service. The staff at the organization is exceedingly disagreeable and inhospitable, making interactions difficult and unsatisfactory. They fail to offer any meaningful assistance, regardless of whether one reaches out to them over the phone or makes the effort to visit the agency in person. The service is of an extremely low standard, and my most recent visit served as the convincing factor that compelled me to consider transferring my business to a different banking institution. Moreover, the level of professionalism exhibited by the employees has been consistently disappointing, with their approach to customer service proving to be unhelpful and discourteous. Their inability to provide substantial support, either when contacted telephonically or visited physically, has left me with an unfavorable impression of their work ethic and commitment to customer satisfaction. The quality of service is appallingly subpar and my experience during the last visit was the final straw that convinced me of the need to change my bank. In addition, the unaccommodating demeanor of the staff members, coupled with their failure to offer any form of useful assistance, has resulted in a truly disappointing customer experience. Their lack of efficiency and effectiveness, whether in telephonic communication or in-person interactions at the agency, has painted a bleak picture of the service they offer. The service is of such poor quality that my most recent encounter with them has unequivocally persuaded me to move my banking needs elsewhere.

Date of experience: July 15, 2024