Claude Schmit

Unfortunately

Unfortunately, I can't give 0 stars. This is a fraudulent company! When I left them, they informed me that I had 3 extra months to pay, it would say so in the general terms, which no one informs you about before you leave! In the contract they make you sign it does not say this at all. Now I could accept this as scammy behaviour from a company against which there is not much you can do, but then they make you return the router, and when you do give you a piece of paper stating that all is good and you have nothing left to pay. Fast forward 10 days and they stole 349 euros from my bank account as they determined the router to be in a "bad state" (I hope I don't have to mention that this is of course utter non-sense). I made the necessary reclamations at the company, but they insisted that this was their determination. A couple of points: a) Seems like it was in a good condition when it was returned, otherwise why did they not remark anything and give me a piece of paper acknowledging the complete return? b) How would any customer be able to return something at the end of the contract without being invoiced for the router when they judge after the fact? Nothing they determine is trustworthy in this case. I have filed with the police against this company for fraud. Oh, and I won't talk too much about the whole experience, otherwise the review will be too long. Horrendeous! TL;DR: For the love of anything, DO NOT GIVE THIS COMPANY ANY MONEY, you will regret it. Reply: Don't let yourselves be lulled into a false sense of security, by their ridiculous replies on these ratings. I am working with the "league des consommateurs" (ULC.lu) to get my money back, and I advise anyone who is in a similar situation to do the same. These people think that because they make you sign some bogus terms and conditions that, I repeat, nobody makes you aware of, they can take as much money as they want.

Date of experience: June 25, 2024