Victoria Thompson

I arrived with my little girl at 13

I arrived with my little girl at 13:15. The sales associate asked me if I could kindly instruct my 3-year-old not to handle the display case, because she had just cleaned it 5 minutes prior. Now let me ponder, who was the display case cleaned after? I presume after the patrons before us. So they had the liberty to touch it and we do not? She ought to tidy up the display case when the store is closed, not when it's still operating, even if it's only for a quarter of an hour. The store is OPEN. And how could a sales associate address a customer in such a manner? Astonishing, one more high-end location that suffers substantially due to poor customer service. In addition, it's important to mention that the customer experience is paramount to any business. If a customer feels slighted or mistreated, they are less likely to return. Therefore, it is crucial for all staff members to treat customers with respect and professionalism. Furthermore, the timing of certain tasks, such as cleaning display cases, should be reconsidered to avoid inconveniencing customers. Lastly, it is essential for businesses to take customer feedback seriously and strive to improve their services continually. This way, potential customers will not be deterred by negative reviews and experiences. In conclusion, a poor customer experience can significantly impact a business's reputation and bottom line. Therefore, it is in a business's best interest to ensure that all customers are treated fairly and with respect, and that all tasks are scheduled in a way that does not inconvenience customers. Only by doing so can a business hope to retain its customers and attract new ones.

Date of experience: June 28, 2024