I. M.

In order to fairly rate this store I

In order to fairly rate this store I need to take several facts into account. First, it is not easy to run a business having a competition like Amazon and Ebay. Second, the store is based in Luxembourg, one of the least client orientated and most expensive countries I've visited. I have never used their services, I only bought equipment from the shop. The main advantage of the shop is its location. You can walk in and have a look at the cameras, lenses, tripods, bags and other equipment, I would say they are equipped quite well. In addition to new products they also have wide selection of used cameras and lenses. Price is another story, from time to time you might find a product or two which is priced similarly as in other stores, but if you are a type of person who checks and compares prices before the purchase you might get a headache when you see how pricey Photo Mirgain is. In my experience they don't reply to emails, either call them or go there. My personal purchasing experience is not the best, I ordered a filter and paid for it in the store. Two weeks later I came to ask about it only to find out they forgot to order it. Second time I bought a pricey wide angle lens, which came soft and with really big back focusing issues (not their fault), when I came to return it and request a new copy they accepted it but they were far from happy. Recently I bought a Nikon dock only to discover they sold me a Canon one when I got home. I want to support local shops but it's a two way street. Three stars out of five.

Date of experience: October 05, 2024