Just2018 Galbally

This review is for Eurocamp customers

This review is for Eurocamp customers only. Absolutely disgusting Eurocamp accommodation. If you plan to visit this site please book with HU or Roan. We stayed here for 5 nights, June 29th - July 4th. This was our first 'Eurocamp' holiday and we booked to stay in a Premium Azure Holiday Home. The site itself, operated by Hu and not Eurocamp, was fine, well maintained etc. It was with our accommodation that the issues arose. Supposedly staying in 'premium' accommodation, our home (site no320) was visually very run down and we were definitely surprised as we were expecting similar to what is pictured on the Eurocamp website. This was something that could be looked past but its internal condition was not. The smell of damp in the interior was overwhelming and it was present on almost every surface on the homes interior (see the pictures). My wife and I are not pretentious but when travelling with 2 young children this is not acceptable accommodation, it was genuinely unfit for human habitation. When we asked to be moved to an alternative accommodation, the Eurocamp staff told us there was none available, and that we would have to stay where we were! Unwilling to put ourselves and more importantly our children at the risk of getting ill, we enquired at the HU desk regarding availability amongst their homes and were thankfully able to move out of 320. We had to subsequently pay for this accommodation alongside our uninhabitable Eurocamp accommodation however which was not ideal. As I have stated in the title of this review, the 2 other companies on this site, HU and Roan, provide significantly better quality accommodation than Eurocamp. I cannot stress this enough, if you wish to visit this site, DO NOT BOOK WITH EUROCAMP, their accommodation is old, outdated and damp! Over a month removed from our holiday, we have only in the last few weeks received feedback from Eurocamp regarding our complaints. Having paid over £500 for our stay, Eurocamp, whilst acknowledging that they are providing substandard accommodation at this location and that they were unable to provide us with an alternative, state that company policy dictates that they can only offer a refund up to a maximum of £250 🤯 I feel the pictures attached say it all. Eurocamp are aware they are providing uninhabitable accommodation at this site and as a result are knowingly allowing their customers to pay for a service which will likely contribute to them experiencing miserable holidays that could possibly cause illness. My advice would be if you have booked a Eurocamp holiday here or indeed anywhere, contact them now and ask for actual time stamped pictures showing the current state of the inside and outside of their accommodation and not trust the stock ones from their website. We were told our home was 9 years old and as it was structurally in a really poor state, this might be something worth asking also. This is what what happened to us and if we can prevent it happening to others, at least something good will come out of this experience.

Date of experience: August 10, 2024