Jessica Smith Johnson

A massive catastrophe and several

A massive catastrophe and several robbers. I've been waiting for well over five weeks for the customer service department to exhibit any indications of activity or responsiveness. Furthermore, it's been a long period of consistent disappointment and frustration due to the lack of response from their end, which was highly unexpected and deeply disappointing. Despite the numerous attempts to reach them through multiple channels, there has been no progress whatsoever. It feels as if I've been left in a state of limbo, uncertain about the resolution or the next step. The lack of communication is deeply unsettling, and it's disheartening to see such a critical aspect of the business being neglected. This situation, coupled with the presence of the robbers, has escalated into a full-blown disaster that needs immediate attention and rectification. The escalating issues, if not addressed promptly, could potentially lead to more significant problems and damage in the future. It's high time that the customer service department wakes up from its slumber and takes the necessary steps to resolve the issues at hand.

Date of experience: June 27, 2024