Anthony Davis

I'm not attributing this score due to

I'm not attributing this score due to the caliber of the meals served, but rather due to the manner of service. This particular eatery does not give heed to their patrons' requisitions. They believe they have the absolute prerogative to act and express themselves as they please. I was a steadfast customer, frequently dining in or ordering digitally. On my previous order, I received a paltry amount of rice, the container was not even halfway filled. This day, I ordered once more and contacted the eatery to ensure that I receive an ample quantity of rice. They made zero attempts to look into the previous incident. They didn't inquire about when that transpired, they didn't even extend an apology. The woman retorted: "that is the standard quantity of rice we serve to every patron". She didn't even take into account that I was a loyal customer and that she should at least display a modicum of courtesy. Based on her demeanor, they believe their service is flawless and they never err. This is discourteous and intolerable! I was a loyal patron and I used to advocate for their eatery among friends. As of today, they are forfeiting this patron and all his contacts! On average, we shell out around 20€ for a single meal, we also toil to make ends meet and we are deserving of top-notch service! Not only did they disregard my previous negative experience with their food portion, they also failed to show any concern or remorse. When I pointed out the issue, the woman simply brushed it off with a cold statement, showing a complete lack of customer service skills. It felt like they were taking their customers for granted, believing their service to be beyond reproach, which is far from reality. This kind of attitude is not just disrespectful but also unacceptable in any business, let alone in the food service industry where customer satisfaction is paramount. I was once a loyal customer and I used to actively promote their restaurant among my friends and acquaintances. But after today's experience, they are not only losing me as a customer, but also all those who I could have potentially introduced to their restaurant. It's high time they realized that customers are not just a source of income, they are the lifeblood of any business. We all work hard to earn our money and when we choose to spend it at a restaurant, we expect to be treated with respect and receive a service that is worth our money.

Date of experience: June 11, 2024