Claudia Jiménez

I can only thank all the embassy staff

I can only thank all the embassy staff. I lost my ID on an express trip I made to the country and when I realized it when checking in at the hotel, I called the embassy (it was 1:45 p.m. on a Friday and they closed at 2:00 p.m.), And in an impeccable manner, they not only gave me instructions on what I should do but also calmed me down and waited for me to arrive, to make the report and to have a safe conduct permit that would allow me to return to Spain the next day. Even though the closing time had passed, they did not leave until they managed everything for me and always with a smile, kindness and calm. My eternal gratitude to the people who helped me.

Date of experience: January 31, 2025