Dániel Balla

After 5 months of normal usage the

After 5 months of normal usage the stone started to move in my wife’s engagement ring. So she stopped wearing it because she was afraid that the stone would fall out, and she brought it back to Pomellato to fix it. As there was a warranty, we expected that this problem would be covered. However, they said that their technicians have found some scratches on the stone so it is our fault that the stone was moving and the warranty was not covering it. If a ring is used daily it is normal that it has scratches, but it has nothing to do with the fact that the stone is moving. If the stone is moving after 5 months, it means that they sold me a bad quality product. Moreover, they even made me pay to get it fixed. They have terrible customer service, including lying about the warranty. Never ever put your feet in any Pomellato shop! Update: Pomellato did not fix the ring, saying that the problem was not due to the product design but that it was not wore properly (it was wore normally, nothing extra). So a product which was “designed” to be worn daily, lost the stone after a short period of daily usage. So thanks for nothing (I see I am not the only one complaining about this issue). Ahh not nothing, we received a candle from Pomellato to say sorry…

Date of experience: December 09, 2024