John Smith

Upon the inaugural day of the festive

Upon the inaugural day of the festive Christmas season, I found myself dining at this restaurant. The ambiance is truly captivating and it boasts an advantageous geographical positioning. However, the service left much to be desired. Upon our arrival (despite having made a reservation and being able to show up early), our table was not prepared. Given the circumstances we were in, this was a forgivable oversight. However, upon completing the table setup, they overlooked certain essentials such as wine glasses, standard drinking glasses, and even table condiments like salt and pepper. After a prolonged wait of 35 minutes within the premises, we were finally able to place a beverage order. We requested wine and half a litre of water. Regrettably, the glass I received for the water was unsanitary, marred with stains. Subsequently, we placed an order for our meal. Upon its arrival, we found the food to be delectably prepared. However, the dessert course was a peculiar affair. My mother had requested a bowl of ice cream, but was served a meager portion of just two small scoops (a serving size more appropriate for a child) yet we were still charged the full 12 euros. Following our grievance, she was served the correct dessert. Upon the arrival of the bill, a customary check revealed that there were three desserts listed, even though we had only consumed two. Similarly, my mother had ordered an 8 euro red wine, but was erroneously charged 15 euros for a completely different type of wine. After pointing out these discrepancies, the establishment rectified the bill to reflect our actual orders, following which we settled the payment and departed. The employees are personable, with one appearing particularly flustered, and another who was remarkably helpful, despite his limited proficiency in English.

Date of experience: May 25, 2024