samya saber

Review for Parking Facility I have

Review for Parking Facility I have been using this parking facility regularly because it is convenient and well-located. However, my experience last Friday left me extremely disappointed. After parking for just a couple of hours, I accidentally dropped my ticket. Despite the fact that they have cameras and clearly register license plate numbers, I was charged an outrageous fee of 39 euros. This policy feels unnecessarily punitive and completely lacking in customer friendliness. Accidents like losing a ticket can happen, and with their advanced technology, they should be able to verify the duration of my stay without forcing me to pay such an excessive amount. While the parking itself is practical, this experience has made me rethink using it in the future. A more fair and accommodating approach would go a long way toward improving customer satisfaction.

Date of experience: September 20, 2024